Terms and Conditions

Pass Guarantee Terms & Conditions

To be eligible for a refund under our Pass Guarantee, all of the following conditions must be met:

1. Course Completion
   You must complete all required course modules, videos, and quizzes, and supply proof of completion (screenshot of completed course page for us to match with our online/backend checks).
2. Test Deadline
   You must sit your NSW boat & PWC theory test within 60 days of purchase.

          To keep the material fresh, you must sit the test within 3 days of your course access expiring (e.g., if you chose 14-day access,     
           test by day 17).

These deadlines apply to all access options and are part of refund eligibility.

3. Refund Request
   You must request your refund within 3 days of receiving your official test result, if you did not pass.
4. Proof of Result
   You must provide official documentation from Transport for NSW showing that you did not pass the NSW general boat licence theory test.
5. Refund Processing
   If approved, your refund will be processed via your original payment method within 10 business days.
6. Access Cancellation
   If a refund is granted, your access to the course will be cancelled immediately.
7. One-Time Use
   The Pass Guarantee is limited to one use per person and is non-transferable.
8. Scope
   This guarantee applies only to the NSW general boat licence theory test and PWC test and is not valid for assessments or for courses in other states or jurisdictions.
9. Responsibility
   It is your responsibility to schedule and attend the official NSW theory test within the required timeframes.
10. Exclusions
    The Pass Guarantee does not apply if:

• The test was not sat under official Transport for NSW conditions
• You were unable to attend due to illness, technical failures, or personal reasons
• There was any misrepresentation or false information submitted

11. Dispute Resolution
    Any disputes related to the Pass Guarantee will be governed by the laws of New South Wales, Australia.
12. Changes to the Guarantee
    SisterShip Training reserves the right to modify or discontinue the Pass Guarantee at any time without notice. Changes will not affect claims submitted before the update.
13. Privacy
    All personal data submitted during the refund request process will be handled in accordance with our Privacy Policy.

 

Please click here for our full Disclaimer/Waiver & Release.